Success!
After talking with a lady in the office of the City of Hoover this has been fixed, but I still dont think they know what happened.
 
A man from Charter's office called early today saying that he was going to look into what happened and find the contract company that came out to bury the line. He said he would have that office call me.
 
While I was out and a good ways from the house I got a call from the contract company saying that someone would be at the house in 1 to 2 hours....????? I was not even sure what they were going to do.. I just wanted to talk to someone first.
 
So I get home and they are there. Guy got a little attitude with me because they had been there for about 20min and could not get in the yard!!!!!!!!!!!!! (We got key locks by brinks and they are on the inside of the fence this time!) I asked why they were told to come... honestly I could not understand 80% of what they were saying. So we got it figured out that they would see if they could move the line in a direction where it would not go over the septic tank etc. Not having the best luck because of the ROCKS. The guys boss calls and tells them to stop what they are doing and leave! so they do and they tell me that a Charter crew has been sent to re-hang the line!
 
and where is it now.... in the air
 
The 2 man crew that came hung the line with no problem and also said that if the first crew/man that had come out 2 weeks ago had done it right in the first place we would not have had to go through all this.  
 
So thank you thank you to the Charter guys who came out today, one said he lived in the area (just a few streets over)

Another happy DirecTV user here.  I've been with them for over 5 years and never had a problem.

I am going to check and see if we can get Direct TV, not sure about the trees and if they will block satellite. I am tired of never being able to watch the ONDemand movies we pay for.  
 
One day 2 years ago I go so mad at Charter bc of how badly their Internet Service was (I cancelled during this episode and now have Bellsouth DSL- vastly superior) I wrote Honk If You HATE Charter on my car and drove around town for a day like that. I got a few honks, but mostly crazy looks. I went home and washed it off. Just an example of how crazy Charter makes people!!!